FAQs

Current processing time for made to order is 3-4 weeks, and a custom painting or commission work will take 6-8 weeks at this time.

Product Information

What Kind of Materials Do You Use To Draw Artwork?

The materials I use are very high quality materials such as those used in galleries or museums. I do not make my picture cheap to make money, and I am very proud of it.

CANVAS – I’m using ultra thick, acid free, triple primed fine cotton canvas, skillfully woven from high-grade, 100% cotton yarns.

STRETCHER BARS – First quality precision-cut kiln dried solid pine wood bar that are made in USA. The best bars to use for a clean modern Gallery Stretching / Museum Stretching finish.

PAINT & VARNISH – I use the best acrylic / oil paint with strong pigment, paint my painting with a matt varnish that provides UV filtering and protects the art from environmental pollutants.

Does a painting come with a Frame?

Nope, a painting does not include Canvas floater frame. If you want to frame your art, please go to the Frame Option page and purchase the frame you want. We will send you framed artwork.

Is your painting a giclée or print?

Nope, they are all 100% hand-painted. Part of Hyunah’s collection is available on Art Print section as a high-quality art print by Art.com. Except that section, all paintings are 100% hand-painted by Hyunah Kim.

How does Made To Order differ from Reproduction drawings?

Reproduction paintings are drawn in the same size at least 10 or more at a time, even if the owner of the painting is not determined. The paintings that we often see in furniture stores are those produced through this reproduction process. On the other hand, the Made To Order painting is very different from the Reproduction since it is drawn in the desired size after the owner is decided.

Sometimes, when a customer requests to highlight a specific composition or requests a color change, this can be reflected in Made To Order. Reproduction and Made To Order must be very different in terms of painting quality. Compared to the Reproduction paintings produced by a factory, the Made To Order, which prepares each painting after receiving an order from a customer, requires more effort than the Original Painting in terms of time and effort. I think you should distinguish between Production and Made To Order.

What Does “Stretched” or “Unstretched” Mean?

Stretched Canvas means that the painting comes with 1.5 inch thick wood stretcher bars that have been attached against the back of the painting. This simply means that you are able to hang my painting on a wall once received (no wire needed).

Unstretched Canvas is a painting that does not contain any stretcher bars on its back to support it. That is the reason we were able to roll your artwork and ship it via mailing tube. Once you receive your Unstretched painting you can take it to your local framing shop and decide for yourself, it is beautiful both ways, gallery wrapped or framed. I prepare all of my paintings with an additional 3″ on all sides for stretching.

What is Made To Order? Different from Originals?

If you found an Original Painting that you loved but it has now sold and is no longer available, then a Made To Order is a good option for you. Or if you want a bigger or smaller size from original painting, Made To Order will be good option for you also.

Obviously re-producted painting won’t be 100% identical to the one pictured from original, but we promise you it will be every bit as beautiful. You will receive the same quality and beauty of the painting that you see in the pictures. We will send you a photo of your painting prior to shipping for your approval.

Can I purchase your painting as a print?

We do not print and sell my paintings except for the prints in the Art Print section. The Art Print section also does all of my sales at Art.com, not my own prints.

Why is the price of Made To Order cheaper than Original Painting?

Personally, I think they shouldn’t be much different. Just because I started my online business at Etsy, I had to be a competitive seller there, and also because I couldn’t make my personal website price different from Etsy, I’m keeping the low price of Made To Order. The reason that the price of Made To Order is cheap is not because it is inferior in quality to the original, but in that it can save all costs.

Customers would not be able to easily imagine the artist’s warehouse. It’s like a vault where hundreds of paintings should be kept at the right temperature. Hundreds of original paintings are kept in such a space. Naturally, if you want to keep for months or years, it will of course take a huge storage cost, and it will have to be melted into the price of the original painting. In comparison, Made To Order does not require storage, so it is natural that it is inexpensive.

Orders and Returns

How do I place an order?

Browse the items in our shop, and simply click on ‘Add to cart’ to purchase an item. If you want to have the artwork framed, please go to the Frame Option page and purchase the frame you want. We will send you framed artwork.

Do I need an account to place an order?

It is not necessary to create an account, you can use a guest account to place an order. Please fill out your personal details when checking out, for us to know where to send the package.

I purchased Unstretched painting, can you Stretch it for me?

YES! We’re happy to stretch and ship your large scale painting for you. Please send your artwork back to us within a tube carefully. Once we receive it we will stretched it and will ship the Stretched painting to you again. We only charge our clients for costs of stretcher bars, shipping and labor to stretch your painting for you. Before send the artwork to us back, please Contact us for a price quote first.

I purchased Original painting, will I receive stretched painting?

If you live in US or Canada, you will receive painting as it is stretched (= Ready to hang). However, if you live outside from US or Canada, you will receive painting as it is rolled in a tube due to shipping issues. If you’d like to receive stretched original painting, additional shipping cost may applied. Please Contact us.

How do I track my order?

You receive a link with a track&trace code from us. This allows you to keep track of your shipment. Or you can track your order on this page.

Can I cancel or change my order?

Please request a cancellation within 3 days of purchase. As long as the package is not shipped, we can change or cancel the order free of charge. After package is shipped, we can’t accept cancellations, and you have a responsibility about all shipping cost.

How can I return a product?

If you purchased Original Painting or Made To Order Painting, we want you to be happy with the artwork, so we offer a 14-day money back guarantee. Please be aware we offer a full refund of the painting, but shipping is at your own expense. It is also the customers responsibility to get the painting back to Hyunah in California, US. We only accept returns in original package, make sure you keep all packaging materials until you are sure you want to keep the artwork. If you want to return the painting, please get in touch to discuss the appropriate actions.

If you purchased commission work, because of the nature of these items, unless they arrive damaged or defective, we can’t accept return.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Payment Information

What payment methods are accepted?

We offer secure payment via PayPal, Apply Pay, Amazon Pay. We also accept credit card payments (Visa, Mastercard, American Express, Discover) and direct bank transfers (Venmo, Zelle). Please note that with direct bank transfer, we will prepare artwork once the payment is received. We do not accept personal check or money order.

Is buying On-Line safe?

We use a certified payment service (Stripe– www.stripe.com) for secure payments. We don’t store any payment details, they are only retained as required by the processing company to demonstrate approval for the transaction provided by the customer.

Shipping Information

What is the order processing time?

For Commission work or Made To Order, the time Hyunah needs to prepare an order for shipping is depends on schedule. Production time can be changed according to schedule, so please check Current processing time . For Original painting purchase, we need 5-7 business days to prepare the order for shipment.

What shipping methods are available?

We uses only certified couriers (UPS, USPS, DHL, Fedex). Based on the size of the painting, the courier might vary.

Do you ship internationally?

We ship worldwide. We has been shipped to 50 countries so far.

What shipping fee applies?

All items are shipped for free. Note that international customs charges are the buyers responsibility.

How long will it take to get my package?

The orders are picked up from the Hyunah’s studio. The transit time usually takes 5-10 business days to arrive, depending on its destination. For US shipping, it will take 3-5 business days, and Canada or Oversea will take 5-14 business days. Please allow up to 2-3 business days for the delivery to be booked. If you are in a hurry, please get in touch and we can book a priority shipment (for a surcharge).

What to do when a package is damaged?

If in the unlikely event, you notice that the package is damaged upon delivery, you can either refuse the shipment or you can have the delivery company mark the tracking as received damaged, subject to further inspection. Please file the claim immediately. You also must keep all boxes and packing material. Please make photos of the damages package and send them to us with the info of your actions on it.

Do you offer expedited shipping?

Normally we do not offer expedited shipping plan. However, if you are specific time frame and you need to receive it urgently, please Contact us, we will arrange your shipment.